Jul 29 2013
“Customer Service Delux” at the Hilton Garden Inn Lancaster
TripAdvisor reveiw – by Sarah H (United States) on 7/24/13. Stay date: Jul 2013
Rick handled everything! Highly recommend this hotel for travelers with physical challenges. Rick made certain she had a first floor room, arranged late check out, as offered very helpful local advice with challenges in mind. The made to order omelets each morning were ready in a flash and the fruit was always fresh and displayed beautifully each morning. You pay for breakfast but it was well worth it. The staff there was very attentive and cognizant of any time limits or extra requests such as more coffee etc. Even though I was on a timeline some days I felt the wait staff “kept up” and all were extremely helpful. Fitness Center was clean and with cardio theatre treadmills. The hotel has extra ear buds if you forget yours. The pool was clean and inviting but I didn’t have time to visit. This hotel is a great choice for travelers who want to be comfortable and treated as honored guests.
